Job Information
Canduct Group Holdings US Customer/Production Coordinator (CSR) in Youngstown, Ohio
Full job description
To act as a liaison between customers and the production team -- providing administrative support.
Job Responsibilities:
· Maintains customer records by updating account information.
· Receives and Creates customer orders by gathering, analyzing, and inputting data into Visual ERP via purchase orders, customer bill of materials and customer drawings.
· Prepares purchase requisitions for ordered components.
· Prepares product and service work orders for production and distributes to production board/floor.
· Work with Production Supervisors, lead hands and Shipping department to ensure customer needs are met.
· Monitor order status and shipping status.
· Advise customer of order status/delivery times/rush orders.
· Resolves product or service challenges with the Quality/Production departments by clarifying the customers' issues/requests, solving the problem, and following up to ensure satisfaction.
· Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken.
· Prepare pre-shipping documents for shipper (manifest list/weights, package specifications, Customer order pricing updates based on shipping weights, etc.
Qualifications
· High school diploma.
· 2-3 year of customer service experience.
Job Type: Full-time
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Referral program
- Vision insurance
Experience level:
- 2 years
Shift:
- 8 hour shift
- Day shift
Weekly day range:
- Monday to Friday
Work setting:
- In-person
- Office
Work Location: In person