Introduction

At IBM, work is more than a job - it's a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better, but to attempt things you've never thought possible. Are you ready to lead in this new era of technology and solve some of the world's most challenging problems? If so, lets talk.

Your Role and Responsibilities

• We are looking for technical support engineer who is self-starter, quick learner, and who enjoy working in a challenging, fast paced environment. This position will be part of a worldwide team responsible for diagnosing and troubleshooting software problems within IBM software support organization, supporting IBM software on multiple operating systems, virtual, and cloud.

• IBM Technical Support teams use the Cognitive Support Platform and Salesforce to assist with issues raised by our worldwide clients. We have an initiative this year to integrate the Salesforce platform with Slack Bots by using Slack and Salesforce APIs. It intends to develop a Slack app using Bolt for JavaScript and integrate with the Web Support Portal on the Salesforce Platform, thus IBM Technical Support teams could take advantage of having a SlackBot automatically monitor the status of cases which would help us improve our productivity managing critical issues promptly.

What you can gain/learn/achieve on this:

• Understands the business objectives, support processes, workflow in support and what we focus on support to provide seamless communication and technical support, deliver the best technical support possible and exceed client's expectations.

• To be able to gain knowledge on IBM Cloud and AI technique including  Watson.ai , AI LLM module and WCA ( Watson Code Assistance ) etc.

• Learns technical skill in terms of debugging, diagnostic and performance tuning's perspectives on IBM Cloud and AI related products mostly likely needed on "Container" platforms.

• Improves product serviceability by understanding the current design of the product, examining product features/designs etc. and then make suggestions.

• Maintains and enhances the current assets we have implemented for example - SlackBot and product diagnose code/tool, to accomplish this you might need to be familiar with Python, Java, Node.js and JavaScript etc.

• Practices linux shell scripting and regular expression etc. to enhance the debug module/tools accordingly.

Required Technical and Professional Expertise

• English language skills including read, write and speak

• Experience in Linux operating system

• Experience in Javascript(essential), Python, MySQL(preferred)

• Knowledge/experience of any Cloud platform

• Knowledge of 3-tier web service

Preferred Technical and Professional Expertise

• VMware EXSi

• Chat bot and Linux VM experience

• Line bot exp, or Discord bot exp.

• Slack bot exp. with slack api - event api, especially Socket mode knowledge

About Business UnitIBM Corporate Headquarters (CHQ) team represents a variety of functions such as marketing, finance, legal, operations, HR, and more, all working together to solve some of the world's most complex problems, help our clients achieve success and build collaborative work environments for IBMers.

Your Life @ IBMIn a world where technology never stands still, we understand that, dedication to our clients success, innovation that matters, and trust and personal responsibility in all our relationships, lives in what we do as IBMers as we strive to be the catalyst that makes the world work better.

Being an IBMer means you'll be able to learn and develop yourself and your career, you'll be encouraged to be courageous and experiment everyday, all whilst having continuous trust and support in an environment where everyone can thrive whatever their personal or professional background.

Our IBMers are growth minded, always staying curious, open to feedback and learning new information and skills to constantly transform themselves and our company. They are trusted to provide on-going feedback to help other IBMers grow, as well as collaborate with colleagues keeping in mind a team focused approach to include different perspectives to drive exceptional outcomes for our customers. The courage our IBMers have to make critical decisions everyday is essential to IBM becoming the catalyst for progress, always embracing challenges with resources they have to hand, a can-do attitude and always striving for an outcome focused approach within everything that they do.

Are you ready to be an IBMer?

About IBMIBM's greatest invention is the IBMer. We believe that through the application of intelligence, reason and science, we can improve business, society and the human condition, bringing the power of an open hybrid cloud and AI strategy to life for our clients and partners around the world.Restlessly reinventing since 1911, we are not only one of the largest corporate organizations in the world, we're also one of the biggest technology and consulting employers, with many of the Fortune 50 companies relying on the IBM Cloud to run their business. At IBM, we pride ourselves on being an early adopter of artificial intelligence, quantum computing and blockchain. Now it's time for you to join us on our journey to being a responsible technology innovator and a force for good in the world.

Location StatementFor additional information about location requirements, please discuss with the recruiter following submission of your application.

Being You @ IBMIBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.