Why customer service at Stryker?

Are you interested in making a difference in healthcare by assisting sales reps and building relationships with customers? As a member of our customer services team, that is exactly what you will do! Here, you will be a part of a dynamic and supportive team that provides solutions to our customers in their time of need. Stryker is also consistently listed as a ‘Best Place to Work’ and offers great benefits and perks – like tuition reimbursement and a wellbeing program! (*Benefits vary by country)

ABOUT STRYKER

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at www.stryker.com .

THE ROLE

The Customer Support team is the first point of contact between our customers, both internal and external, and ProCare (Technical Service) as a whole. They coordinate and prioritise requests and orders for the Field Service Engineers that are out at our customers (hospitals/aged care homes) fixing the products. They are also responsible for order processing through to invoice for ProCare. This role will also provide support to the team including booking, sourcing and scheduling of demonstrative products.

Please note this role is 5 days per week in the office in St Leonard's, Sydney

WHAT YOU WILL DO

• Call handling of all phone inquiries into the Repair Centre

• Booking incoming repair jobs through Service Max and prioritising work orders based on circumstances, driving the workflow of the Treatment Service Engineers

• Dispatching repaired items back to the customer

• Management of Service Contracts, including the documentation, entering them into Service Max and the maintenance thereof

• Receipting incoming parts and arranging the distribution of them when required to the Field Service Team

• Management of the ProCare email through Service Max, responding to customer enquiries within appropriate timeframes

• Following up with customers to obtain Purchase Order numbers for jobs that have been quoted for repair

• Shipping and receiving loan items and following up outstanding loan units

• Active participation in weekly team meetings and monthly presentations back to the business.

• Meet and exceed targets and KPI's set and measured

• Reporting on ProCare metrics as required throughout the business.

• Ensure individual actions & team processes maintain an exemplary record of compliance and commitment to relevant quality standards through the use of the local quality management system.

• Participation in continuous process improvement aligned with the quality standards.

• Supporting the Demo process where required

• Performs other assigned duties as required.

WHAT YOU WILL NEED

• Strong communication, organization, and interpersonal skills for effective collaboration at all levels.

• Adaptability to fast-paced settings with multiple priorities, demonstrating flexibility.

• Exceptional customer service and conflict resolution abilities, adept at managing expectations.

• Detail-oriented with a knack for meeting deadlines and suggesting process improvements.

• Quick learner with the ability to grasp new products and systems.

Culture and Benefits:

At Stryker, you can expect an attractive package including a broad range of discounts and benefits from a range of partners! This is a genuine opportunity for an ambitious and customer focused individual to progress and grow your career with a leading global medical device company that offers countless development opportunities.

Some of our benefits include:

• Join one of Australia's Best Places to Work in 2020!

• Multiple financial benefits including health care, financial wellbeing, insurance benefits.

• Ongoing training and opportunities for career progression

• Paid Parental leave schemes

• Volunteer Days

• Onsite gym!

• Being part of one of the world's largest and most recognizable brands.

• Excellent team culture - we have fun whilst we work!

• A Leader who will support & guide you throughout your career

• Access to employee benefits

• Access to our career and self-development program from day one

• Work with likeminded individuals who are driven by exceeding targets and improving patient outcomes!

If this role speaks to you, please apply today!

About Stryker

Stryker is a global leader in medical technologies and, together with its customers, is driven to make healthcare better. The company offers innovative products and services in MedSurg, Neurotechnology, Orthopaedics and Spine that help improve patient and healthcare outcomes. Alongside its customers around the world, Stryker impacts more than 130 million patients annually. More information is available at stryker.com. (http:)

Stryker Corporation is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, gender identity, sexual orientation, national origin, disability, or protected veteran status. Stryker is an EO employer – M/F/Veteran/Disability.