APL Customer Service Representative in Singapore, Singapore

CMA CGM, headed by Rodolphe Saadé, is a leading worldwide shipping group. Its 506 vessels call more than 420 ports in the world on 5 continents. In 2017, they carried nearly 19 million TEUs (twenty-foot equivalent units).

CMA CGM enjoys continuous growth and keeps innovating to offer its customers new maritime, inland and logistics solutions.

With a presence in 160 countries and through its 755 agencies network, the Group employs 34,000 people worldwide, including 2,400 in its headquarters in Marseilles.

PRIMARY ACCOUNTABILITIES:

  • Exception handling, problem resolution and continuous improvement.

  • Meet all turn times as required to ensure high customer satisfaction level.

  • Lead service owner in vessel space management, supporting the Sales team in maximizing utilization.

  • Expediently handles all ACD telephone bookings including shipment, freight and documentation enquiries.

  • Work with various departments to promptly resolves customer needs and issues to meet/exceed service deliveries.

  • Attend to customer’s requests for container re-use, cargo claims, cross-bookings, container detention, damage container handling and depot cleaning/washing issues.

  • Handle DG, OOG, UDAB and DECK stowage requirements.

  • Handle re-export, return cargo, DIT, Diversion, Switch BL, Service recoveries, Transhipment declaration, change of Operator code and Inter gateway, Portnet releases requests.

  • Prepare/fax NOAs, BLs, inbound DG/OOG advices, and vessel schedule changes, roll-over and misconnection advices to customers

SKILLS REQUIREMENT:

  • Diploma or equivalent

  • At least 2 years’ experience in a related capacity in the Liner Shipping

  • Skills Sets: Independent, strong communication skills, analytical skills, problem solving skills, interpersonal skills, and supervisory skills

  • Competencies:

  • Computer literate and competent in Excel and Words. Good knowledge of export/ import and transshipment regulations and requirements

  • Fast learner, high degree of confidence, empathy, and able to evaluate an issue from a broad perspective and assuming lead roles

**Salary package (local) & job title shall commensurate with experience.

**Please send a copy of your resume to Ashley.lim@apl.com & Pei.ying.sam@apl.com (in word format) together with a para (or pointers) why you are suitable for the role, with the reason/s for you to consider a move from your current/latest organisation, your current/latest salary details (i.e. monthly base salary, any AWS, variable bonus and/or other fixed cash allowances), expected salary & your notice period/earliest joining date.

**Kindly note that only short-listed applicants will be contacted.

NOTICE TO THIRD PARTY AGENCIES: Please note that CMA CGM Group & APL/ NOL does not accept unsolicited resumes from recruiters or employment agencies. In the absence of a signed Recruitment Fee Agreement, CMA CGM Group & APL / NOL will not consider or agree to payment of any referral compensation or recruiter fee. In the event a recruiter or agency submits a resume or candidate without a previously signed agreement, CMA CGM Group & APL / NOL explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of CMA CGM Group & APL / NOL.

Interested applicants shall send their resume which includes full personal particulars, educational background, employment history, reason for leaving, current and expected salaries and a recent photograph to ashley.lim@apl.com

(Incomplete applications will be rejected. Only shortlisted Candidates will be notified)

You are also invited to create your profile in the CMA CGM Career site at https://www.cma-cgm.com/the-group/careers and clicking the 'Join Us' button to get updated on future vacancies within the Group.