You build and promote great relationships with colleagues, design customer experiences that inspire loyalty. You are the most important pillar of our success. You make the difference.

Your Role

The Customer Care Manager is responsible for managing and continuously optimizing the Customer Service and field sales program to provide customer excellence across a national scope to our customers. It is expected to have a key role in business development, proximity with the customers and pipeline follow up assisting sales and Kuehne + Nagel Sea Logistics team to reach their targets.

Your Responsibilities

• Provide leadership and direction to the Field Sales and Customer Care organization

• To take ownership and ensure the implementation of a Customer Care strategy

• Ensure close cooperation with national, cluster and global Sea Logistics management as well as national operations Sea Logistics manager for optimized customer experience. Close contact with trade lane managers.

• Actively managing interfaces and information / knowledge exchange. Pipeline revision, erosion, attrition and reporting.

• Focus on continuous improvement on processes and controls, aiming for consistent customer centricity

• Focus on customer retention engagement for Sea Logistics account portfolio

• Focus on customer satisfaction through high level of service quality

• Ensure service excellence by high level of forwarding and market knowledge.

• To work jointly with trade lane managers, all sales channels and Kuehne Nagel network to develop new opportunities, uptrending the business profitability.

Your Skills and Experiences

• Bachelor's degree in Supply Chain Management or similar fields

• Experience in Customer Relationship Management

• • 3 years of experience in People Management

• It will be considered a plus to have experience of sales process and management

• Experience in Sea Logistics Process (end-to-end)

• Fluent English

Good Reasons to Join

At Kuehne+Nagel, we are committed to matching that excitement with a company culture that puts people first. You can expect excellent training programs, a competitive compensation, tuition reimbursements, employee discounts, benefits package and more. We are one of the world's leading logistics companies with offices worldwide. With us, you not only land your next job, but an opportunity for a career. Join us now!

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at 1-800-267-1326 during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.helpdesk@kuehne-nagel.com with the nature of your request. We will answer your inquiry within 24 hours.