This is a Position-Based Test conducted in accordance with CSC Rule 111A.

• Application Opening: May 10, 2024

• Application Filing Deadline: June 7, 2024 by 5:00PM PST (Pacific Standard Time)

• Recruitment ID: PBT-0932-144212, RTF0144174

• Annual Salary: $159,224 to $203,164 (Range A)

• While this is the normal annual salary range for the position, appointment above the maximum of the normal salary range may be considered based on documented and substantiated recruitment and retention issues or exceptional skills. A special approval process is necessary for appointment above the normal salary range. 

Who We Are:

The San Francisco Public Library (SFPL) is dedicated to free and equal access to information, knowledge, independent learning, and the joys of reading for our diverse communities. The library system includes the architecturally significant Main Library, an anchor institution in the city’s Civic Center, 27 neighborhood branch libraries that serve all neighborhoods throughout the city, two administrative buildings and four bookmobiles. With a collection of more than 3.7 million items, and circulation exceeding 11 million each year, SFPL serves more than 6 million visitors annually.

What We Do:

The library embraces its role as the most democratic of institutions, providing safe and welcoming facilities for all. Through a robust array of services and programs, the library places an emphasis on literacy and learning, digital inclusion, social justice, equity, and healthy communities. For more information about SFPL, please visit www.sfpl.org.

SFPL Statements on Racial Equity (https://sfpl.org/about-us/library-commission/policies/statements-racial-equity)

San Francisco Public Library (SFPL) must build a culture, space, and workplace that is accessible and welcoming to all current and future employees, and to actively build an environment in which all people, regardless of background, identity, or ability, can be equal participants. In this way, our staff at all organizational levels can reflect the communities we serve. A safe, equitable public library is an actively anti-racist public library. Creating an inclusive public library means aligning with the lived realities of people of color. The San Francisco Public Library is committed to advancing racial equity for our workforce and community. SFPL will actively engage in anti-racist practice, programs, and collection development in carrying out the Library’s mission.

Under general direction of the Chief Operating Officer, the Chief Information Officer (CIO) is responsible for the overall leadership, development, security, and management of the San Francisco Public Library’s Information Technology (IT) Division. The CIO serves as a member of the Library’s senior management team; oversees and directs Information Systems (Integrated Library System), Security and Network, Server and Data Storage, Computer and Help Desk Services, Software Development, and Audio Visual/Media Production to ensure that proper staffing, services, procedures, and training are in place; communicates well with all staff, vendors, contractors, compliance agencies and the public. The CIO is liaison to other city departments such as Department of Technology, Committee on Information Technology, Department of the Environment, etc. to maintain effective working relationships between departments. The CIO is an integral partner in providing information technology services for the Library's patrons and staff, which includes approximately 2,500 public and staff personal computers, peripheral equipment, and software. The CIO is responsible for telecommunication service throughout the 30 Library locations; the Library's network, Internet, and Intranet services, the integrated library system and web services, including local database and a database of digitized historical photos, the Library’s cyber security, and the Library’s IT Continuity of Operations Plan. The CIO assists in the department’s compliance with the Americans with Disabilities Act. The FY 24 Information Technology Division’s operating budget totals approximately $16 million, and there are 37 full time equivalent positions spanning various service types and disciplines.

The essential functions of this position include, but are not limited to:

• Plans, coordinates, monitors, evaluates, and supervises the operations of the Library’s IT Division, which includes Information Systems (Integrated Library System), Security and Network, Server and Data Storage, Computer and Help Desk Services, Software Development, and Audio Visual/Media Production; directs the allocation of staff and resources to meet service needs and in alignment with available funding and departmental priorities.

• Oversees and administers division budgets, projects, contracts, and services of other departments; utilizes project management and budget tools to track progress, risks, and expenditures; advises stakeholders on project and service delivery status, expenditures to date, and alerts executive management on any potential budget or project outcome concerns and provides recommendations on corrective actions or alternatives needed.

• Develops, recommends, implements, enforces, and maintains policies and procedures to align with departmental business needs and help the IT Division operate efficiently and in accordance with requirements and industry best practices; ensure the Library’s website and other IT resources are in compliance with the Americans with Disability Act; monitors and analyzes IT-related legislation or regulations and advises Library stakeholders on required administrative or operational changes required in order to be in compliance with applicable codes and regulations.

• Leads the department’s cyber security efforts, participate in citywide cyber security forums, and initiatives, oversee implementation of cyber security measures, monitor departmental cyber security performance and threat risks, and spearhead any corrective actions needed to reduce risk; direct the management of the Library’s IT Continuity of Operations Plan (COOP), including, but not limited to, tabletop exercises, developing and administering communication plans, as well as conducting risk assessments and system analyses as-needed to ensure the Library IT is prepared to manage a cybersecurity incident; ensure executive management is informed of and the appropriate executive management staff are trained on the Library IT COOP to aid in any response.

• Researches and recommends IT technology that supports the department’s mission and strategic priorities, and addresses IT infrastructure and security needs; engaged with Library divisions to understand business needs and collaborate on technology solutions; research artificial intelligence (AI) tools and recommend how the Library could use safely and effectively use AI in the public sector.

• Directs the development, management, and update of the Library’s Five-Year IT Plan and ensures it aligns with IT infrastructure and technology needs as well as the Library’s mission and strategic priorities; coordinate the IT infrastructure and other technology needs for all capital projects during the programming phase; oversees the IT work and purchases during the construction phase in concert with the Library’s Capital Project Manager.

• Monitors and evaluates IT business analytics to make data-informed decisions on services, inventories and budgets, identify opportunities for service enhancements, identify and manage risk, allocate staff, and determine if changes to service delivery methods are required in order to gain efficiencies, optimize resources, and improve customer service.

• Leads, mentors, and coaches staff to support their professional and technical development and optimal delivery of IT services; ensures staff receive required trainings to perform their work; utilizes a collaborative management style to engage staff in strategic, solution-oriented thinking.

Nature of the Work:

Most buildings or library branches with public access are operating 7 days a week, and operating afterhours.  The CIO must be available to be on-call after hours or during weekends to respond to emergency situations.

The Ideal Candidate:

The ideal candidate will be an innovative IT professional with experience in administrative functions for a fast-paced, team-oriented environment where new ideas are welcomed and encouraged. The candidate should be an active listener, thought leader and strategic thinker who is able to forecast future needs and develop solutions to adopt a modern, transparent, and efficient operation. The ideal candidate should have analytic, project, and change management experience as well as strong interpersonal skills to lead the agency through process and procedure improvements and institute a continual improvement paradigm. The successful candidate will be collaborative, personable, passionate about change management and professional development, including mentoring and coaching, and politically astute. The candidate must be an excellent communicator with highly developed writing and presentation skills and willing to stay at the forefront of emerging technology, IT management, cyber security and emergency planning trends on a local, state, and national level to develop strategic plans and best practices for the Library.

Minimum Qualifications:

• Possession of a baccalaureate degree from an accredited college or university; AND

• Six (6) years of verifiable professional experience in managing IT projects, and managing networks, servers, systems within a data center, of which three (3) years of experience must include supervising IT professionals.

Substitution: Additional qualifying work experience as described above may be substituted for up to two years of the required education on a year-for-year basis. One year of work experience (2,000 hours) is equal to 30 semesters or 45 quarter units.

Note: One-year full-time employment is equivalent to 2,000 hours (2,000 hours of qualifying experience is based on a 40-hour work week). Any overtime hours that you work above forty (40) per week are not included in the calculation to determine full-time employment. 

Desirable Qualifications:

These may be used to differentiate job finalists at the end of the selection process prior to a job offer.

• Experience managing networks, servers, systems within a data center

• IT COOPs

• Urban Library experience

• Experience leading end users and managers groups to analyze and translate operational processes and policies into business requirements and to technical functionalities

• RFP, contracting, experience

• Professional security management certification is desirable (CISSP, CISM, CISA)

• National Incident Management Training

Applicants must meet minimum qualification requirements by the final filing date unless otherwise noted.

Verification:

Please make sure it is clear in your application exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Applicants should keep copies of all documents submitted as these will not be returned. The hiring department may require applicants to submit the same documents and/or additional documents at a later date. 

Note: Applications completed improperly may be cause for ineligibility, disqualification or may lead to lower scores. Falsifying one’s education, training, or work experience or attempted deception on the application may result in disqualification for this and future job opportunities with the City and County of San Francisco. Resumes will not be accepted in lieu of a completed City and County of San Francisco application.

Applicants will receive a confirmation email from notification@careers.sf.gov that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Selection Procedures

Pre-Eligible List:

1. Minimum Qualification Supplemental Questionnaire - Weight: Qualifying

Candidates who meet minimum qualifications are required to complete a Minimum Qualification Supplemental Questionnaire as part of the application process. The link to the MQSQ will be sent via email. This Minimum Qualification Supplemental Questionnaire is designed to obtain specific information regarding an applicant's experience in relation to the Minimum Qualifications for this position. Candidates must complete this questionnaire to move forward in the selection process.

2. Supplemental Questionnaire Examination - (Weight:100%):

   Candidates who meet minimum qualifications will be invited via a separate link to complete the Supplemental Questionnaire Examination. The purpose of the Supplemental Questionnaire Examination is to evaluate the experience, knowledge, skills and abilities that candidates possess in job-related areas, which have been identified as critical for this position and include, but are not limited to: knowledge of principles and practices in management and administration, IT disaster preparation and recovery planning and date protection policies and procedures, vendor management and contract negotiations, budget administration; abilities to manage and supervise, to foster teamwork, problem solving, multi-task and prioritize; critical and analytical skills, project management skills.

Applicants will be given a deadline to return the Supplemental Questionnaire Examination. Those who do not respond by the established deadline will not be eligible to continue in the examination process and will not be added to the eligibility list resulting from this process. Responses to the questionnaire will be reviewed and rated by a panel of subject matter experts and is subject to verification.

A passing score on the Supplemental Questionnaire must be achieved in order to be ranked on the eligible list and continue in the selection process.  Candidates will be placed on the eligible list in rank order according to their final score.

Additional selection processes, like interviews, may be conducted by the hiring department prior to making final hiring decisions.

Eligible List/Score Report

Once you pass the exam, you will be placed onto an eligible list and given a score and a rank. The duration of the eligible list will be six (6) months and may be extended with the approval of the Human Resources Director.

Certification

The certification rule for the eligible list resulting from this exam will be Rule of the List.

Terms of Announcement and Appeal Rights: Applicants must be guided solely by the provisions of this announcement, including requirements, time periods and other particulars, except when superseded by federal, state or local laws, rules or regulations. Clerical errors may be corrected by the posting the correction on the Department of Human Resources website at https://careers.smartrecruiters.com/CityAndCountyOfSanFrancisco1/

The terms of this announcement may be appealed under Civil Service Rule 111A.35.1. The standard for the review of such appeals is ‘abuse of discretion’ or ‘no rational basis’ for establishing the position description, the minimum qualifications and/or the certification rule. Appeals must include a written statement of the item(s) being contested and the specific reason(s) why the cited item(s) constitute(s) abuse of discretion by the Human Resources Director. Appeals must be submitted directly to the Executive Officer of the Civil Service Commission within five business days of the announcement issuance date.

Additional information regarding Employment with the City and County of San Francisco:

• Information About The Hiring Process (https://sfdhr.org/information-about-hiring-process)

• Conviction History

• Employee Benefits Overview  (https://sfdhr.org/benefits-overview)  

• Equal Employment Opportunity (https://sfdhr.org/equal-employment-opportunity)  

• Disaster Service Worker (https://sfdhr.org/disaster-service-workers)

• ADA Accommodation

• Veterans Preference (https://sfdhr.org/veterans-preference)

• Seniority Credit

• Right to Work (https://sfdhr.org/information-about-hiring-process#identification)

• Copies of Application Documents

• Diversity Statement (https://sfdhr.org/information-about-hiring-process#diversitystatement)

How to Apply

Applications for City and County of San Francisco jobs are only accepted through an online process. Visit https://careers.sf.gov and begin the application process. 

•    Select the “Apply Now” button and follow instructions on the screen 

Applicants may be contacted by email about this recruitment and, therefore, it is their responsibility to ensure that their registered email address is accurate and kept up-to-date. Also, applicants must ensure that email from CCSF is not blocked on their computer by a spam filter. To prevent blocking, applicants should set up their email to accept CCSF mail from the following addresses (@sfgov.org, @sfdpw.org, @sfport.com, @flysfo.com, @sfwater.org, @sfdph.org, @asianart.org, @sfmta.com, @sfpl.org, @dcyf.org, @first5sf.org, @famsf.org, @ccsf.edu, @smartalerts.info, and @smartrecruiters.com). 

Applicants will receive a confirmation email that their online application has been received in response to every announcement for which they file. Applicants should retain this confirmation email for their records. Failure to receive this email means that the online application was not submitted or received.

Important Note:

Please be absolutely clear in your application demonstrating exactly how you meet the minimum qualifications. Applicants may be required to submit verification of qualifying education and experience at any point during the recruitment and selection process. Please be aware that any misrepresentation of this information may disqualify you from this recruitment or future job opportunities.

If you have any questions regarding this recruitment or application process, please contact Meiyi Ouyang [Meiyi.Ouyang@sfpl.org].

All your information will be kept confidential according to EEO guidelines.

The City and County of San Francisco encourages women, minorities and persons with disabilities to apply. Applicants will be considered regardless of their sex, race, age, religion, color, national origin, ancestry, physical disability, mental disability, medical condition (associated with cancer, a history of cancer, or genetic characteristics), HIV/AIDS status, genetic information, marital status, sexual orientation, gender, gender identity, gender expression, military and veteran status, or other protected category under the law.