Description We are offering a contract to hire employment opportunity for a meticulous and detail-oriented Customer Service Representative in Odessa, Texas. In this role, you will be responsible for a variety of tasks, including data entry, phone communication, and in-person customer interaction. As a crucial member of our team, you will ensure the smooth and efficient operation of our customer service department by effectively handling customer inquiries and concerns.

Responsibilities:

• Accurately entering data for customer orders received via email and ensuring orders are processed.

• Answering phone calls and taking orders over the phone in a professional manner.

• Greeting customers in-store and providing assistance as needed.

• Responding to customer questions regarding orders and during pick-up times.

• Utilizing detailed analysis skills to review orders and ensure accuracy.

• Communicating professionally with customers through email correspondence.

• Utilizing high-volume data entry skills to process large amounts of information.

• Performing receptionist duties as needed, including answering phones and directing calls.

• Gathering and utilizing customer feedback to improve our service.

• Ensuring customer satisfaction by resolving customer service issues promptly and efficiently. Requirements • Proficiency in customer service is essential, including the ability to resolve customer service issues and deliver superior customer service.

• Experience in a call center customer service environment is desirable.

• Demonstrated skills in detailed analysis, review, and the preparation of reports and messages.

• Strong phone etiquette and professional phone etiquette skills are required.

• Excellent email communication and correspondence abilities.

• Proficiency in computer data entry, including high-volume data entry, is required.

• Prior experience performing receptionist duties is beneficial.

• Ability to handle and utilize customer feedback for improvement.

• Proven track record in customer growth, pricing, quotes, retention, and satisfaction.

• All candidates must be able to perform data entry tasks accurately and efficiently.

• Candidates must be able to contribute to the overall customer satisfaction of the company.

• Proficiency in email communications and correspondence is required.

• Experience in detailed message preparation and report generation is beneficial.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .