Company Description

"Why work for Accor?

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By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

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Job Description

Executive Housekeeper

Creating an engaging work environment for Colleagues of Fairmont Hotels & Resorts is as important as turning moments into memories for our guests. The standards and values you model as Executive Housekeeper will inspire your team – not only to ensure exceptional guest rooms, public areas and heart of the house areas, but also to grow their careers with Fairmont.

What is in it for you:

• Employee benefit card offering discounted rates in Accor worldwide

• Learning programs through our Academies and the opportunity to earn qualifications while you work

• Opportunity to develop your talent and grow within your property and across the world!

• Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

What you will be doing:

Reporting to the Cluster General Manager, responsibilities and essential job functions include but are not limited to the following: 

• Assist in the administration and management of the Housekeeping operation

• Ensure the highest levels of guest service through the application of all Rooms Division policies and procedures

• Conduct regular inspections of guestrooms

• Effectively managing colleague relations within the department through involvement in performance appraisals, recognition, incentive programs and communication meetings

• Responsible to train supervisors and fulfill training role in the absence of the trainer

• Handle guest complaints and follow through on required actions

• Involvement in special projects associated within the housekeeping scope of responsibilities

• Ensure lost and found procedures are followed through accurately and consistently

• Maintain a close working relationship with the Engineering and Front Office departments

• Ensure the highest standards of cleanliness, maintenance and safety are achieved in the Housekeeping and Laundry department and throughout the hotel

• To check manning levels and ensure the department is adequately staffed at all times.

• To ensure agreed productivity level and wise use of overtime when required

• To evaluate and action disciplinary actions where necessary

• To supervise that all records and files are kept orderly and up-to-date

• To assist in preparation of budget and objectives

• Lead and manage all aspects of the laundry valet operation, ensuring service standards are followed

• To make sure all keys handled by Housekeeping staff are kept safely and records are complete

• To maintain and check agreed grooming of Housekeeping staff regularly

• To make sure linen, guest supplies, cleaning supplies and stocks are kept to agreed level

• To make sure all equipment used is kept in good order and condition

• Ensure a progressive environment is created and maintained that affords colleagues the opportunities for job fulfillment within Fairmont Hotels & Resorts

• Maximize hotel profitability by properly managing expenses, labour and other material resources

• To be health and safety conscious and actively involved in maintaining a safe work environment

• Manages expenses, labour and other resources

• Participates in regular inventories and analysis of losses

• To manage the recruitment of colleagues, scheduling and planning of departmental schedules, departmental orientation colleagues and training schedules

• Must be able to work well under pressure in a fast passed and constantly changing environment. 

• Highly organized, career and result oriented with the ability to be flexible with hours, days of assignment and additional duties.

• Act as liaison for all external contractors, auditing their services regularly and ensuring their standards meet Fairmont standards

• Initiates and controls any special cleaning schedules needed in guestrooms and Public Areas

• Attends and conducts regular Housekeeping and Laundry communication information

• In the event of emergency, to assist in the evacuation of staff/Guest and any files where applicable

• Other duties as assigned 

Qualifications

Your experience and skills include:

• Fluency in English (verbal and written) essential

• Minimum 2 years’ experience in a supervisory/management capacity in a hotel environment

• Minimum 2 years’ experience in hotel Housekeeping and Laundry department

• Proven training skills

• Analytical thinker with the ability to see opportunities to improve work practices and processes in order to positively impact employee and guest satisfaction

• Computer literacy a must, with a strong knowledge of Word, Excel and Outlook

• Experience with Hotel Property Management System (Micros-Fidelio) is desirable

• Must be proactive with a meticulous eye for detail

• Strong developmental and mentorship skills

• Strong organizational, supervisory and communication skills

• Dynamic, energetic, creative and thrives under pressure

Additional Information

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.