AmeriGas_Coach - MUM 1

Req ID#: 383741

Mumbai, AP, IN, 400072

Job Description:

Job Summary

Team Leader- Operations –Voice /Blended (US)

Roles and Responsibilities:

1 Should have Team Handling Experience

2 Should have 1+Years’ Experience as Team Leader

3 Should exhibit People Management Skills.

4 Should be aware of the various Operations and Client Metrics.

5 Strong analytical, solving skills with strong MS Excel skills.

6 Needs to have the drive to achieve given targets.

7 Process adherence (Check, analyze, Control & Improvement).

8 Drive & adhere to Policies & Procedures.

9 Should be well versed in coaching & providing feedback

10 Basic exposure to excel.

11 Good process knowledge and Good interpersonal skills

The candidate should be possess the following skills

• People Management skills

• Client Management skills

• Process Management skills

• Coaching and Training

• Feedback and Performance Management skills

• Attrition, Shrinkage, AHT, CSAT, Schedule Adherence, BQM Management, SLA Management

5 Days Working Role

Work from office opportunity

Education Target: Minimum Graduate (Any Bachelor’s Degree)

Education : HSC

Experience : Minimum 1 year of experience as a TL

Process : International (International Process only should apply)

Background : BPO Experience

Shift Window : 24 x 7

Weekoffs : Any 2 days in a week

Experience Target : Experience in handling team; have managed clients; hands on excel and people management skills

Skills : Good communication skills; Excel knowledge ; People management ; Leadership skills; Quick Learner; Adaptability, handled attrition & shrinkage

Notice Period : Minimum 30 days or immediate

Job Segment: Performance Management, BPO, Human Resources, Operations