Job Description

Career Framework SummaryCompletes a variety of on-going assignments through adherence to established procedures.

Impacts through quality of own work

Represents teams and builds productive relationships

Scope of PositionContributes to the immediate workgroup and customer loyalty through effective communication of technical services information to key internal partners and customers

KnowledgeSolves the majority of customer issues efficiently and effectively, utilizing and initializng appropriate resources

Displays knowledge of LIFE products to customer inquiries by benefits over competitors, knows competitive threats

Anticipates some emerging customer requirements

Demonstrates the ability to identify complex problems that cannot be solved idependently and undestands resources to get involved

Is begining to learn customer applications

Efficiently and correctly runs IQ/OQ's

Representative ResponsibilitiesProvides onsite installation of instruments, upgrades, updates, repairs and preventative mainttenance service

Follows all reporting responsibilities of RSD, Escalation, FPR and FSR submission

Interacts with customers to offer and close the sale of service contracts and other service products

Provides customer support in order to resolve issues

Works with service operations team and other internal partners to solve customer issues

May participate in Expert Networks

Education and ExperienceBachelor's degree in biology, chemistry, engineering (or related experience)

Leadership BehaviorsUses effective questioning to identify customer needs

Exercises judgment setting work priorities and identifies next steps

Acts as an informal mentor to new team members

Participates in Service "selling" programs

Requires minimal oversight

Participates as a positive influence to the team

Quickly adapts to change with positive and constructive feedback

Thermo Fisher Scientific is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.