Job Number 24065780

Job Category Reservations

Location W Melbourne, 408 Flinders Lane, Melbourne, Victoria, Australia

Schedule Full-Time

Located Remotely? N

Relocation? N

Position Type Management

Are you excited to work and create epic moments for guests at our multi-award-winning venues? Come and join Marriott International, the largest hotel network in the world. W Melbourne is one of Marriott's luxury brands and our mission is to ignite curiosity and expand worlds. Our tribe are diverse and enabled to be the best version of themselves. If this sounds like your next workplace read on…

About the Hotel - W Melbourne

W Melbourne is the rebel between the streets, taking its design cues from Australia’s cultural capital and providing the back-lane entrance keys to what’s New/Next in the city. Extending the laneway culture inside, 294 bold rooms and suites peel back the layers and revel in the city’s history. There are five electric and daring bars and restaurants within the hotel, plus over 800 square metres of ultra-modern event space. W Melbourne is set to be the place to see and be seen in.

About the Venue

Our reservations sales team is responsible for soliciting and managing reservations sales-related opportunities. Actively up-sells each business opportunity to maximise revenue opportunity. They are responsible for driving customer loyalty by delivering service excellence throughout each customer experience.

Why Join W Melbourne?

• You are our connector

• Enjoy a competitive salary, exclusive staff perks, and Marriott International global room night discounts and 35% off food and beverage for you, your family and your friends.

• Propel your career forward with opportunities across Marriott International, always advertised on Marriott careers, our platform for recruitment.

• Be part of W Melbourne's success, including a Two Hatted Restaurant, Best Deluxe Restaurant, Award Winning Event Spaces, and Award-Winning Bar Design.

• Be part of Marriott's TakeCare initiative, where we give back to the community, and not just talk about it

• Earn a paid day off on your birthday because we believe in celebrating our rockstars – YOU!

• Benefit from our Employee Assistance Program, addressing physical, emotional, and financial wellbeing.

• Take advantage of our Employee Referral Bonus and enjoy working alongside your tribe.

About You

• Your positive, can-do approach sets the tone for excellence.

• Eager for new challenges and career growth.

• Audacious

About the Role

• Monitor associates to ensure all calls, internal/external, are answered promptly and in a friendly manner complying with the hotel policy

• Monitor and ensure the inputting of all reservations is completed in a timely manner so that reservations on the books reflect a true picture of business currently held

• Be fully conversant with facilities and services of the hotel and product offerings, including room configurations, banqueting facilities, and the operating times of all beverage and food venues

• Conduct detailed arrival checks to ensure guest details, payment method, special request, VIP and amenity arrangements etc., are accurate

• Traces and Alerts are set for related departments to deliver a smooth check in process

• Coordination of all aspects of the departments operation to ensure that the services of the Department are delivered to guests or internal customers with the aim of exceeding guest expectations and in accordance with hotel's standards and procedures

• Manage rate availability and inventory in coordination with the Director of Revenue Management

• Assist the Director of Revenue Management to configure systems including HPP, Opera, MARSHA and One Yield, etc.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.

W Hotels’ mission is to Ignite Curiosity, Expand Worlds. We are a place to experience life. We’re here to open doors and open minds. We are constantly inspired by new faces and new experiences. A tuned-in, up-for-anything spirit is at our core and has made us renowned for reinventing the norms of luxury around the globe. Whatever/Whenever is our culture and service philosophy that brings our guests’ passions to life. If you are original, innovative, and always looking towards the future of what’s possible, welcome to W Hotels. In joining W Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work,​ begin your purpose, belong to an amazing global​ team, and become the best version of you.