APL Export Customer Service Coordinator in Melbourne, Australia

ANL is a container shipping operator with its roots firmly planted in Australian soil. Headquartered in Melbourne, Australia and originally owned by the Australian government, ANL was purchased by CMA CGM in 1998. CMA CGM Group is one of the leading container carriers in the world and is head quartered in Marseille, France. ANL’s core business is liner shipping with the organisation also offering broader solutions that include intermodal and value added services. The Group values of initiative, boldness, imagination and integrity continue to inspire over 30,000 employees spread across 755 offices worldwide.

A fantastic permanent opportunity has become available in our Export Customer Service Division for an enthusiastic individual to join their busy and vibrant team! Reporting to the Export Customer Service Supervisor, the main responsibility of this role is handling all export shipping enquiries for a group of designated clients. Working closely with ANL’s Sales and Commercial teams, the successful candidate will play an integral part in the development of the export business.

In this dynamic role, your responsibilities will be to –

  • Be the first point of contact for customers calling in to make a booking

  • Liaise and coordinate with various internal departments such as Commercial, Sales, Cargo Administration and others as necessary to ensure a prompt and efficient service is provided and rectify any problems referred by clients

  • Follow-up with shippers as needed regarding unreceived cargo and report back as necessary

  • Assist in compilation and maintenance of client profiles

  • Co-ordinate, distribute and action sales leads, memoranda, proposals and client correspondence

  • Conduct telemarketing campaigns as directed by the National Customer Service Manager

To be successful in this role, you MUST have -

  • Australian citizenship or permanent residence

  • At least 12 months' previous Customer Service experience, preferably in the Shipping/Freight forwarding industry

  • Excellent communication skills - both written and verbal

  • Excellent problem solving skills with the ability to foster relationships with customers

  • Ability to multitask and prioritise

  • Ability to meet tight deadlines and work unsupervised

  • Strong organisational and administration skills

  • Strong keyboard and computer skills

  • Excellent telephone manners with a strong focus on customer satisfaction

We are looking for a motivated individual who thrives under pressure and can work towards deadlines. In return, ANL and the CMA CGM group provide unlimited opportunities to grow your career throughout our wide international network. If this sounds like a career for you, we would like to hear from you.