“We’re not in the shipping business; we’re in the information business” - Peter Rose, Expeditors Founder

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics.

• 15,000 trained professionals

• 250+ locations worldwide

• Fortune 500

• Globally unified systems

Scope of Position

Ensure timely and accurate movement of freight and information, while providing exceptional customer service within the Transportation Department.

Major Duties and Responsibilities

• Ensure smooth and timely freight process flow

• Ensure accurate and timely data entry into our operating system

• Track and trace shipments as required

• Utilize Process Monitors and Workflows on daily basis

• Ensure timely movement and delivery of freight to customers 

• Ensure documents are timely sent to customer or broker for customs purposes

• Ensure accurate and timely client invoicing

• Interact with our customers in arranging their shipments, exceeding customer service expectations

• Contribute to maintain strong relationships with suppliers (airlines, trucking companies, and others)

• Meet compliance at all times to regulations. This includes internal policies and procedures such as Operational Process Standards (OPS) and external government regulations or customer’s policies / requirements.

• Understand department process flow, constantly looking for areas of improved efficiency

• Ensure all customers' standard operating procedures are followed and updated

• Meet KPI standards, as per the company procedures

• Overseas communications, timely responses to emails and requests (internal and external)

   

• Customer Service: 5 years experience and/or training; or equivalent combination of education and experience

• Understanding of transportation documentation and terms is a plus

• Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results

• Pro-active, strong organizational skills

• Strong desire to learn

• Good computer skills (Excel, Word, PowerPoint)

• Fluent in English

Reporting Structure

• Supervisor and Manager

   

Expeditors offers excellent benefits

• Health Plan: Medical, Prescription Drug, Dental and Vision

• Employee Stock Purchase Plan 

• Training and Personnel Development Program

   

All your information will be kept confidential according to EEO guidelines....