Job Description Summary

The North Region Controls Service Manager will lead a team to deliver controls retrofit projects and aftermarket solutions at customer sites throughout region (northeast portion of the US and Canada). Team includes Controls Field Service Engineers, Site and Contractual Service Managers. Work with Sales, Project Management, Engineering, and Comm Ops to drive flawless execution meeting business KPI targets (NPS, Revenue / Margin, EHS, etc.).

Job Description

Roles and Responsibilities

• Field Service management responsible for leading and directing all active association with customer site project delivery, PO through Warranty.

• Lead and develop Field Service Engineers, Contractual Service Managers, and Team Leads

• Work directly with customers regarding outage and scheduling, response to business issue resolution, and growth opportunities

• Ensuring service personnel comply with corporate EHS, Quality, and Compliance policies and applicable laws and regulations.

Required Qualifications

• Bachelor’s degree in engineering, business, or related discipline from an accredited college or university.

• Minimum of 5 years of Field Service experience.

• Minimum of 5 years’ experience in Control Systems, or a controls related business.

• Experience with ERP systems (SAP preferred, others considered)

Eligibility Requirements

• Willingness and ability to travel in assigned region. Travel 20%, as required.

• Possess a valid driver's license and passport.

• Must Reside in the US; US Remote position.

Desired Characteristics

• Prior experience in management role.

• Prior field service experience with controls retrofit projects.

• Strong customer focus, interpersonal, and computer skills

• Ability to multi-task in a dynamic, geographically dispersed team environment

• Experience coordinating with subcontractors.

• Self-starter with minimal supervision requirement; able to work independently; ability to prioritize, organize work, and meet deadlines.

• Ability to set and meet aggressive goals and targets.

Remote/Flexible. US applicants encouraged to apply.

The base pay range for this position is $ 118,700 - $158,300. The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for 15 % performance bonus/variable incentive compensation/equity. ​

*The company pays a geographic differential of 110%, 120%, or 130% of salary in certain areas.

This posting is expected to close on May 31, 2023 or when suitable candidate identified.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness. ​

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

Additional Information

GE offers a great work environment, professional development, challenging careers, and competitive compensation. GE is an Equal Opportunity Employer (https://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf) . Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided: No

#LI-Remote - This is a remote position