Description We are offering a contract to hire employment opportunity for a Customer Service Representative in the Management Consultancy industry based in Fort Mill, South Carolina. The selected candidate will be responsible for managing customer accounts within a dynamic and fast-paced environment, handling inbound and some outbound sales-related calls, and efficiently managing customer-related data.

Responsibilities:

• Handle inbound customer service calls and resolve customer inquiries.

• Conduct outbound calls as necessary to predetermined continuous customers.

• Utilize CRM systems to manage customer accounts and maintain customer relationships.

• Perform data entry tasks, ensuring accuracy and efficiency.

• Manage customer service email correspondence and respond to customer inquiries.

• Ensure efficient order entry and schedule appointments as necessary.

• Utilize Microsoft Excel and Word for data management and document creation.

• Leverage skills in Account Management and B2B Sales to enhance customer relationships and drive sales.

• Ensure all customer interactions are in line with company standards and protocols.

• Collaborate with team members to ensure a high level of customer service is maintained. Requirements • Proficiency in answering inbound calls and managing inbound outbound calls.

• Experience in a call center customer service role.

• Strong customer service skills, including the ability to manage and respond to different customer situations with a positive and professional attitude.

• Proficiency in data entry and order entry.

• Ability to handle email correspondence professionally and efficiently.

• Proficiency in Microsoft Excel and Microsoft Word.

• Ability to schedule appointments in a timely and efficient manner.

• Experience with CRM - Customer Relationship Manager and general CRM tools.

• Proven track record in account management.

• Experience in B2B sales.

• Ability to multitask, prioritize, and manage time effectively.

• Excellent communication skills, both verbal and written.

• High level of accuracy and attention to detail.

• Ability to work in a team environment as well as independently.

• High school diploma or equivalent; higher education or certification in relevant field is a plus.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https:///www.roberthalf.com/us/en/terms) .