Description

ICF is currently seeking a Management and Evaluation Associate excited about and skilled in data analysis, data visualization and data storytelling. As the Management and Evaluation Associate you will apply your knowledge and experience to support evaluation and continuous quality improvement (CQI) on a national technical assistance project in a federal consulting environment. The purpose of this project is to provide legal services for Unaccompanied Children (UC) post-release from Office of Refugee Resettlement (ORR) care and custody and to expand the legal community’s skills and capacity to provide immigration legal support.

As the Management and Evaluation Associate, you will lead a team of data analysts that will support the provision of reports to inform project management and service improvement.

The successful candidate should have relevant experience and a proven record of performing technical and managerial tasks and activities to support quality assurance, continuous quality improvement (CQI) and evaluation contracts within a federal consulting environment, preferably in the area of monitoring quality of services for refugees. Candidates must be able to lead multiple tasks with competing deadlines, be versed in a wide variety of strategies for ensuring quality services, supporting data informed decision making, building data infrastructure and maintain positive relationships with clients and colleagues. Remote work location.

Key Responsibilities

• Management and Evaluation Associate responsibilities include:

• Develop a quality control plan and manage data quality assurance and quality control activities. Develop quality control reports for ORR and work with the project team to identify areas of concern and improvement plans.

• Develop procedures for the reporting on the number of UC reached under this initiative and data on locations and populations of UC who are underserved by legal service providers.

• Manage a team of data analysts.

• Collaborate effectively with project leadership and the client to use data to inform future service provision.

• Design data infrastructure and analysis activities to support monitoring.

• Plan, organize and lead quality assurance tasks, particularly designing internal evaluation of services, building data infrastructure, data management and analysis, and data storytelling/visualization.

• Lead analysis and synthesis of qualitative and quantitative data.

• Create custom reports and data visualizations and support regular staff use of data for quality assurance and continuous quality improvement to support improvements to immigration legal service delivery.

• Conduct data-driven storytelling built using enhanced data presentation and data visualization techniques.

• Develop reports/briefs, conduct briefings/presentations, and provide data for varying audiences while incorporating data visualization principles and concepts.

• Support continuous quality improvement infrastructure.

• Monitor and report progress in terms of activities, outputs/deliverables, and outcomes.

• Identify problems, recommend adjustments/improvements, and implement solutions.

• Engage in ongoing interactions with clients and the field, as appropriate.

• Ensure compliance with contract guidelines.

• Engage with other experts outside of ICF to ensure that work is informed by the best and most current variety of expertise available on each topic, including consideration of equity and diversity.

Basic Qualifications

• Master’s degree in data science, justice, social work, psychology, education, or other social science related subject.

•  5+ years of experience in evaluation and quality assurance and continuous improvement.

• Minimum of 2 years of management experience.

• Experience in data management, relational databases, data visualization and data storytelling techniques and principles, including use of software such as Tableau, PowerBI, or Excel.

• Experience working with federal, state, or local stakeholder organizations on quality assurance and evaluation.

•  Experience developing report and presenting for a variety of audiences.

Preferred Skills:

• Tier 2 Security clearance

• Experience with research and evaluation related to quality management, implementation, organizational change, systems change, and fidelity.

• Education and/or experience in the application of race equity, diversity, and inclusion of social justice strategies in human service settings.

• Experience using a statistical package such as SPSS, SAS, STATA, or R.

• Experience developing online surveys and using software such as Qualtrics.

• Experience applying analytic skills in a working environment (such as merging, cleaning, manipulating datasets).

• Strong interest and/or experience in related topics such as refugee, immigrant, and asylee challenges; child welfare; capacity building; technical assistance; culturally responsive evaluation; participatory evaluation; implementation science and/or continuous quality improvement (CQI)

• Prior work experience in a consulting environment.

Professional Skills:

• Ability to prioritize and manage multiple activities simultaneously in a fast-paced, changing environment.

• Solid team builder and team player with proven ability to manage competing priorities, perspectives and stakeholder needs.

• Strong analytical, problem-solving, and decision-making capabilities.

• Ability to deal effectively with rapid change and to prioritize work quickly in response to changing needs.

• Ability to promote and contribute to an equitable and inclusive organizational culture and environment.

• Excellent verbal, oral, interpersonal and written communication skills, including experience with developing and delivering presentations and technical writing.

• Demonstrated outstanding level of professionalism, including ability to exercise good judgment, discretion, tact and diplomacy.

Working at ICF

ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future.

We can only solve the world's toughest challenges by building an inclusive workplace that allows everyone to thrive. We are an equal opportunity employer, committed to hiring regardless of any protected characteristic, such as race, ethnicity, national origin, color, sex, gender identity/expression, sexual orientation, religion, age, disability status, or military/veteran status. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO & AA policy (https://www.icf.com/legal/equal-employment-opportunity) .

Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation please email icfcareercenter@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

Read more about workplace discrimination rights (https://www.eeoc.gov/sites/default/files/2022-10/EEOC_KnowYourRights_screen_reader_10_20.pdf) , the Pay Transparency Statement (https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf) , or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. (https://www.icf.com/legal/equal-employment-opportunity)

Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position is:

$84,533.00 - $143,706.00

Nationwide Remote Office (US99)