APL Service Delivery Co-ordinator in Auckland, New Zealand
ANL Container Line is an Australian-based shipping company, which along with its partners specialises in moving containers all around the world. ANL is a part of the CMA CGM Group which is one of the leading container carriers in the world and is head quartered in Marseille, France.
In New Zealand, ANL operates a separate front office activity for all marketing, sales and customer services activity and is supported by a shared back office agency CMA CGM Group Agencies New Zealand (CCGANZ), with centralised services in Auckland.
A fantastic opportunity has become available in the Customer Care team with ANL New Zealand. Reporting to the Customer Care Manager, the primary responsibility of this position is to work as a part of a team to provide professional and personal service relating to documentation and customer service to all clients. The Service Delivery Coordinator is responsible for developing relationships and building networks to further develop business opportunities for the group, liaise with shippers consignees and freight forwarders and customs agents to ensure a smooth distribution of import/export documents and delivery of import and forwarding of export cargo, and ensure that the commercial interests and shipment requirements of ANL are held as highest priority.
The suitable candidate should possess the following:
New Zealand/Australian citizenship or permanent residence.
Excellent communication skills, both verbal and written
Excellent administration and word processing skills
Customer oriented approach
Initiative, ability to plan, organize and monitor work schedules so that the required deadlines are met in a timely and accurate manner.
Ability to work in a high pressure environment and meet timeframes and KPIs.
Previous experience within the shipping/transport industry is highly desirable but not essential.
We are looking for a dedicated individual who thrives under pressure and can work towards deadlines. In return, ANL and the CMA CGM group provide unlimited opportunities to grow your career throughout our wide international network. If this sounds like a career for you, we would like to hear from you.