Job Information
Hologic Collections Team Lead CR in Alajuela, Costa Rica
Collections Team Lead CR
Alajuela, Costa Rica
Requirements
Required: Bachelor’s Degree.
Minimum 2 years of professional experience in a similar industry, of which 1 year must be in positions of personnel supervision
Financial Reporting, Free Zone Knowledge, SOX internal controls
Preferred: Oracle
Microsoft Office
C1 English language fluency
Demonstrated leadership & ability to supervise, lead a team
Customer Focus, Problem Solving, Process Improvement
Excellent verbal and written communication and interpersonal skills
Facilitating Change and continuous process improvement
High Volume Orientation
Summary of Duties and Responsibilities
Responsible for leading a key process and managing segment of the team within the Collection area including the research and resolution of complex accounts. Ensure accurate reporting of balances and delinquencies. Effectively interpret customer disposition and determine best collection approach and communications. Partners effectively with Cash Applications and Credit teams to identify agreed upon terms and key activities of customers. Identifies need for write-offs or customer adjustments. Reviews and presents consolidated monthly and quarterly reporting. Ensures continual process improvement and efficiencies, and superior service orientation internally and externally. Partners effectively with local and international finance, sales, tax and other cross functional teams. May mentor or train other staff.
Lead and supervise team in administration of all collection activities
Plan, organize and define roles for teams to ensure that customer service expectations are met or exceeded
Define and provide performance metrics (for process, customer, employee and financial value profiles)
Partner with Customer Service and Master Data Quality teams to ensure accurate invoicing and minimize customer disputes
Collaborate with Corporate Tax team on valid tax exemption certificate process to minimize customer short-payments and required adjustments
Identify and present solutions for continuous process improvement
Act as a key point of contact within the collection processes for external customers as needed
Prepare training materials and responsible for staff training and education
Provide performance feedback and coaching to team members and participate in building high engagement
Partner effectively with internal customer-facing teams, building strong relationships with both internal and external customers
Complete other duties and projects as assigned
Hologic
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